Helpline

Helpline

The Housing Link Helpline is the centralized point of information, assessment, and referral services for all Bucks County residents experiencing a housing-related crisis.

What are the hours of operation for the Bucks County Housing Link Helpline? 

Monday: 8:30AM – 7:30PM
Tuesday: 8:30AM – 4:30PM
Wednesday: 8:30AM – 7:30PM
Thursday:  8:30AM – 7:30PM
Friday: 8:30AM – 7:30PM
Saturday: 1:00PM – 4:00PM

Voicemail is available 24/7 and calls will be returned promptly.

 

Need Help

How does the Housing Link Helpline work?

  • Residents experiencing a housing crisis call the Helpline at 1-800-810-4434.
  • The Call Center staff will ask a series of questions to better understand your situation and what services you may be eligible for to assist with your housing crisis. If you aren’t eligible for a specific service, they will provide other resources that might be able to help. 
  • If you are experiencing unsheltered homelessness, you will be referred directly to Street Outreach, and a member of the Housing Link Street Outreach team will connect with you. 
  • If you are being evicted from your rental or are doubled-up and have to leave, you will be referred to Housing Planning or a Prevention Program.
  • Street Outreach and Housing Planning staff will work with callers to determine their housing needs and solutions to help resolve their housing crisis.

Who Can Call the Housing Link Helpline?

It is best for an adult in the household experiencing the crisis to call the Helpline. Social service staff or the public can call on behalf of a client. If you are a social service professional, it is best to call with the household experiencing the crisis; there is much less the Housing Link can do if the household itself is not calling. If you are a member of the public who sees someone unsheltered that needs assistance, you can call and report their location, and Street Outreach will attempt to connect with the person. 

What should you expect when you call the Housing Link Helpline?

The Housing Link Helpline staff will ask you a series of questions to better understand your situation and what services are most appropriate. This takes approximately 15 minutes to complete over the phone. You will then be referred to the appropriate next step and/or given external resources and referrals as needed. If referred to Street Outreach, Prevention, or Housing Planning, you will be contacted by those providers to begin planning around housing solutions. 

Code Blue Shelters
Lower Bucks Code Blue

Advocates for Homeless & Those in Need (AHTN), operated by the Lower Bucks Code Blue Shelter, is located at Calvary Baptist Church, Outpost Building (Gym), 250 Green Lane, Bristol.

The shelter will open December 1 through March 31, when the temperature is 26 degrees or below, including wind chill, and when we can secure 18 volunteers for each night. Guests need to be 18 or older as we do not take children. Visit our website by 10:00 am each morning to see if we are open or call (215) 550-3868 x 100. Follow AHTN on Facebook for more information.

AHTN can assist with emergency shelter for individuals & couples when Code Blue is NOT open. For families, call Nikki Farrior at (215) 550-3868 x 101 for motel stay.

Central Bucks Code Blue

Coalition to Shelter and Support the Homeless (CSSH) operates the Code Blue Project in Central Bucks County. The Code Blue Project provides overnight shelter when the temperature is below 26 degrees or there is a prediction of excessive precipitation. The Code Blue Project season runs from December 1 through March 31.

To find out if the Code Blue emergency shelter is open visit our website or call 866.390.0291 x 701. Follow CSSH on Facebook for more information.

Year-round, CSSH provides other outreach and emergency services to our homeless neighbors. For more information and assistance, please visit our website or call 866.390.0291 x703.

Upper Bucks Code Blue

The Upper Bucks Code Blue Shelter, operated by The Advocates for the Homeless of Upper Bucks (AHUB), is located at the Quakertown Masonic Lodge, 501 W. Broad Street, Quakertown. We are open when temperatures are 26 degrees or colder, from November 15 through April 15. To find out if we are open or closed on a given night, or for more information on the Advocates for the Homeless of Upper Bucks, visit our Facebook page or call our shelter hotline at 267-450-5191.

Other Resources

Last Updated on August 10, 2021 by bchousinglink

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